BibleTech

Several people I know have this model printer and it has a common problem where it causes a “Spoolsv.exe” error if the printed margins are too close to the edge of the page. This will freeze up the computer and look like a possible virus/malware infection but it isn’t. I have been able to reproduce this problem on a consistent basis (even after installing the latest drivers from HP’s website) by printing documents with small margins from web pages, Word documents, and PDFs.

First resolve the error by restarting the computer with the printer powered off (very important!) and then cancel the print job from within Printers and Faxes. Now turn the printer back on and open the document that caused the problem. Change the page margins so that they are larger than .25” and try printing the document again.

You may also just restart the Print Spooler service after turning off the printer if you are computer savvy and don’t feel like rebooting.

Follow these steps if the document is a PDF and you are using Adobe Reader:

1. Open the document in Adobe Reader
2. Select File > Print… > Advanced
3. Check the box that says “Print As Image”
4. Click OK
5. Then click OK to print

Other people have found success by turning off Data Execution Prevention for the Spooler SubSystem App, Windows Explorer, and HP’s status application.

1. Open the Control Panel.
2. Open System properties (shortcut: Windows key + Pause/Break key).
3. Click the Advanced tab.
4. Under Performance select Settings.
5. Click the Data Execution Prevention tab.
6. Select Turn on DEP for all programs and services except those I select.
7. Add Spooler SubSystem App, Windows Explorer, and HP LJ status application located here – C:\Windows\system32\ZSHP1020.exe.